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Privacy Policy

This Privacy Policy describes how Arkscan, LLC ("Arkscan," "we," "us," or "our") collects, uses, discloses, and otherwise processes information in connection with our websites, applications, software, printer drivers, hardware, firmware, and related services (collectively, the "Services"). By using the Services, you acknowledge that your information will be processed as described in this Privacy Policy.

1. SCOPE AND RELATIONSHIP TO OTHER TERMS

This Privacy Policy applies to information processed through the Services, including information collected through our website at arkscan.com (the "Site") and through our desktop applications, drivers, and printer related software (the "Software").

This Privacy Policy may be incorporated by reference into separate agreements you accept when using the Services, including the Arkscan Software License Agreement. If there is a conflict between this Privacy Policy and a controlling agreement regarding warranties, liability limitations, arbitration, or dispute resolution, the controlling agreement governs those topics.

2. INFORMATION WE COLLECT

We may collect information directly from you, automatically through your use of the Services, and from third parties. The types of information we collect may include:

2.1 Identifiers and Device Information

Identifiers such as name, email address, phone number, and company information (when provided)
Online identifiers such as IP address and cookie identifiers
Device identifiers and persistent identifiers derived from systems, operating systems, and connected devices
Hardware and system attributes and configuration information
Printer identifiers, printer serial numbers, and printer configuration and status data

2.2 Usage, Diagnostics, and Interaction Information

Information about how you use the Services, including features used, settings, button clicks, workflow navigation, and timestamps
Diagnostic and performance information, including logs, crash reports, error events, and telemetry
Network and connection information relevant to Service operation and device connectivity

2.3 Commercial and Transaction Information

Purchase, order, billing, shipping, and payment related information (including payment method details processed by payment providers)
Records of products or services considered, purchased, or supported
Customer support communications and related information

2.4 Content and Print Related Information

Print job metadata (such as job parameters, printer settings used, timestamps, and status codes)
Print content and data you submit to the Software may be processed as necessary to provide printing functionality, customer support, analytics, security, and other business purposes described in this Privacy Policy

2.5 Inferences and Profiles

Inferences drawn from other data to create profiles, segments, predictions, or insights about usage patterns, preferences, or interests

Information described above may be considered personal information, personal data, or sensitive information under applicable law.

3. HOW WE USE INFORMATION

We may use information for the following purposes:

Providing, operating, maintaining, supporting, and improving the Services
Installing, configuring, and managing printer drivers and devices
Administering warranties, returns, replacements, and customer support
Monitoring, debugging, troubleshooting, and quality assurance
Security, fraud detection, abuse prevention, auditing, and enforcement
Research, analytics, performance measurement, and business intelligence
Advertising, marketing, and promotional activities, including interest based marketing
Cross application and cross platform tracking and attribution
Profiling, segmentation, and creation of aggregated audiences
Communicating with you, including service announcements and marketing messages where permitted
Complying with law, responding to lawful requests, and enforcing our terms and agreements

SMS Messaging and Customer Support Communications

If you provide your phone number to Arkscan, LLC in connection with a customer support request, service inquiry, or troubleshooting interaction, you consent to receive SMS messages related to technical support, troubleshooting, and service assistance. SMS messaging is used solely for customer care purposes unless separate explicit consent is obtained for other uses. Message frequency varies depending on your support needs. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. You may reply HELP for assistance.

Mobile Opt-In Data Protection

Arkscan does not sell, rent, share, or transfer mobile phone numbers or SMS opt-in data to third parties for marketing, promotional, or advertising purposes. Mobile information collected for the purpose of SMS-based customer support is used solely to provide service-related communications. This information will not be shared with third parties except as required to deliver SMS services through contracted service providers or as required by law.

For additional information about the SMS Program, please review our SMS Terms and Conditions at https://www.arkscan.com/sms-terms-and-conditions.

4. COOKIES, TRACKING TECHNOLOGIES, AND ADVERTISING

We and our partners may use cookies, pixels, web beacons, SDKs, log files, and similar technologies to collect information about your interactions with the Site and, where applicable, other Services. These technologies may be used for analytics, personalization, advertising, attribution, and cross context behavioral advertising.

Depending on your device and browser settings and the technologies used, information may be used to recognize you across websites, applications, and devices, including for advertising, measurement, and profiling purposes.

5. HOW WE SHARE INFORMATION

We may disclose information to the following categories of recipients:

Service providers and vendors that provide hosting, infrastructure, analytics, security, customer support, communications, and payment processing
Advertising and marketing partners
Affiliates, business partners, and channel partners
Professional advisors such as auditors, consultants, and legal counsel
Government authorities, regulators, or other parties where required to comply with law or protect rights and safety

We may disclose information in connection with a corporate transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

Where permitted by law, we may sell or share personal information, including for cross context behavioral advertising and similar purposes.

6. LEGAL BASES FOR PROCESSING

Where required by law, our processing is based on one or more legal bases, which may include: performing a contract, our legitimate interests, compliance with legal obligations, and consent where applicable.

7. DATA RETENTION

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, which may include business, operational, marketing, analytics, security, auditing, dispute resolution, and legal compliance purposes. Retention periods vary depending on the data category, the purpose of use, and our legal obligations.

8. DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have rights to request access, correction, deletion, or portability of personal information, and to opt out of certain processing such as targeted advertising, selling or sharing of personal information, and certain profiling, subject to legal exceptions and limitations. We may require verification of your identity before fulfilling requests.

You may also have the right to limit or withdraw consent where consent is the basis for processing, and to appeal certain decisions we make regarding your request where required by law.

10. CALIFORNIA NOTICE

If you are a California resident, California law may provide you with additional rights regarding our collection, use, and disclosure of personal information. Depending on your circumstances and applicable law, you may have the right to know, delete, correct, and opt out of the sale or sharing of personal information, including sharing for cross context behavioral advertising.

If we offer an opt out mechanism, we will describe it on the Site. If an opt out mechanism is available, you may submit requests using the instructions provided. We may need to verify your identity and request information sufficient to process your request.

11. INTERNATIONAL TRANSFERS

Your information may be transferred to and processed in the United States and other jurisdictions where Arkscan or its service providers operate. These jurisdictions may have data protection laws different from those in your location.