First, please verify that your shipping platform, software, or website that you are printing from is setup to generate a 4x6" label. Most platforms are set to 8.5x11" by default and need to be changed. Please visit our platform page which details the steps needs set your platform to 4x6 label - www.arkscan.com/platform

However, there are some shipping platforms that do not generate a proper label size. USPS.com and Mercari.com (for example) do not offer the option to generate a 4x6 shipping label. Their site will only generate a label for an 8.5x11" sheet of paper. This will still work with your label printer but will require a few extra steps to make it print properly. These steps will also work if you receive a label via email that is formatted for an 8.5x11" sheet of paper.

Windows & Mac users:
- Save or download the 8.5x11 PDF to your computer
- Utilize Adobe Reader DC to crop the label to size and print to your 4x6 label
- Adobe Reader DC is free, and can be downloaded at this link: get.adobe.com/reader

Please watch the following video for instructions on how to crop your label with Adobe Reader:

NOTE: If your version of Adobe does not match the video - Adobe has released an update with a different layout for some users. The steps are the same as the video, but the 'Snapshot' is in a new location. Click this link for the image where to find the new location.