Printer Get Start - Step #3: New Drivers Setup

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The Arkscan 2054A, 2054K, 2054N & 3044C printers are compact, simple to operate and offer the durability your business demands. You can create all types of labels, including 4 x 6 shipping labels and barcode labels, without using ink or cartridges. Please take a few moments to navigate these steps. They will guide you through setting up your Arkscan printer to best fit your needs.

Please watch one of the following options to setup the printer's driver for Windows computer:

Option A - Video Instructions :

Option B - Step-by-Step Instructions

1. Download the Driver :
Click Download Driver Installer for Windows and save the file to your computer.
* Will you print labels from the DESKTOP app for Stamps.com, FedEx, Endicia, or Quickbooks, or from Accelerlist.com or ChitChats.com? If so, you need a different driver, so please Read Me

2. Install the Driver (pick how you want to connect the printer) :

* Follow these steps to connect the printer with a USB cable.

Step 1 - Connect the USB cable from the printer to your computer, then turn the printer on.
Step 2 - Double-click the file you downloaded to start the installer, then follow the steps on screen. When it's done, the printer will appear as "4BARCODE 4B-2054A" or "Arkscan 2054A" under Printer & Scanner.

* Ethernet printing works only on the 2054A-LAN & 2054K-LAN models. Read Me for details.

Step 1 - Find the printer's IP address. You can do this in one of two ways:
Option #1: Print a configuration page — the printer's IP address is shown on it.
Option #2: Use the Printer Tool to find the IP address.
Step 2 - Switch the printer from its default setting (DHCP = Yes) to a static IP address .
Step 3 - Run the driver installer, create an IP port using the IP address from Step 1, and assign that port to the printer.
Need more detail? See the full Ethernet Printer Setup guide.

* WiFi printing works only on the 2054K-WF, 2054N-WF, & 3044C-WF models.

Use the Printer Tool to connect the printer to your WiFi network. It can either join automatically and get an IP address (DHCP = Yes) or use one you set yourself (DHCP = No). Then create an IP port for the printer under Printer & Scanner. The matching video above walks through the whole process.

* Bluetooth printing works only on the 2054K-BT, 2054K-AP, & 2054N-BT models.

Watch the video linked above and click the green "BLUETOOTH Connection - Printer Driver Setup For Windows" button to set up the printer.

3. Set the Label Size (Stock) :
Open Printer & Scanner > click the printer "Arkscan 2054A" > Manage > Printing Preferences > Page Setup > Stock > Name > pick 4x6" from the list > Apply > OK. See How

Driver Setting on Windows

Pick the 'Stock/Name' that matches your label size. For shipping labels, choose 4x6".

4. Print a Test Label :
Print this 4x6" sample shipping label to make sure the printer works. In the print preview, set Page Size / Paper Size to 4x6" and set Scale to 'Fit to Printable Area', then print. Print settings for each browser: Chrome , Microsoft Edge , Firefox (New) , Firefox. Having an Issue?

NEXT STEP: To print a 4x6" shipping label, set the label layout on your Printing Platform before printing. For other label sizes, BarTender label-design software, or more options, see the instructions on our Printer Platform page.

Still need help? Visit the FAQ page for more help.

Print Configuration Page / Self Test Page

Press and hold the button on top of the printer for about 4 seconds. Let go as soon as you hear a double beep or see the LED flash purple, and the printer will print the configuration page. If it pushes out 2 blank labels instead, you accidentally started the label calibration, which means you let go of the button too soon.

Set a Static IP Address (use either method)

Method #1: Connect the printer by USB and use the Printer Tool to set its IP address to static.

Method #2: Type the printer's IP address into a browser to open its web settings page, then set a static IP there.

Set Up the Printer for Ethernet / Network Printing

With the 2054A-LAN or 2054K-LAN model, you can print labels wirelessly from any computer on your network and share the printer between them. Follow this document to set it up on Windows. These models also print over USB. Keep in mind the 2054A-LAN has an Ethernet port and the 2054A-USB does not, as shown below:

Install the Printer Driver for Windows on ARM Processors

If your Windows computer uses an ARM processor (not an Intel one), download and install the driver here. First, check whether your computer is one of these ARM-based Windows models:
Acer Spin 7
ASUS NovaGo TP370QL
HP Envy X2 (2018)
Lenovo 10w
Lenovo Miix 630
Lenovo ThinkPad X13s
Lenovo Yoga 5G
Lenovo Miix 630
Lenovo Yoga 5G
Lenovo Yoga C630 WOS
Microsoft Surface Pro X SQ1
Microsoft Surface Pro X SQ2
Microsoft Surface Pro 9 5G
Samsung Galaxy Book2
Samsung Galaxy Book Go
Samsung Galaxy Book2 Go

If your computer isn't on the list, here's how to check whether it has an ARM processor:

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Click download the ARM printer driver for Windows, then double-click the file to run the installer and follow the steps on screen.

Set Up the Zebra-Compatible Driver on Windows

When You Need This Driver:

You need the Zebra driver only if you print from one of these Windows desktop apps:
* Stamps.com Desktop Software
(not the same as printing from the stamps.com website)
* FedEx Ship Manager Desktop Software
(not the same as printing from the fedex.com website)
* Endicia® DAZzle Desktop Software
(not the same as printing from the Endicia.com website)
* QuickBooks Enterprise Desktop Software

If you don't use any of these apps, install the Windows Standard printer driver instead.

Good to Know:

The Standard driver and the Zebra driver work the same, with these exceptions:
1. The desktop apps listed above need the Zebra driver.
2. BarTender software (for designing your own labels) needs the Windows Standard driver.
3. You can install both drivers at once, but it's not recommended. They share the same USB port, so one driver gets hidden under Printer & Scanner and is hard to find when you want to change its settings.

How to Install:

Set up the Zebra driver using the steps below, or watch this setup video on YouTube.

Step 1 - Click to download the Zebra-compatible printer driver for Windows. When it finishes downloading, double-click the file to run the installer.

Step 2 - When the installer asks for a Zebra model, pick the one that matches your Arkscan model:
2054A, 2054K, 2054N printers - pick 'Zebra LP2844'
2054K-AP (Auto-Peel) printer - pick 'Zebra Z4M Plus (203dpi)'

Step 3 - When the installer asks which USB port to use, pick one of the available ports, usually USB0001 or one labeled 4BARCODE. Not sure which one, or seeing several ports? The image below shows how to find the right one in 'Device Manager'.

NOTE: Do NOT create a USB port yourself! If the computer detects the printer, the USB port shows up on its own. The example below shows which USB port # to pick.
Zebra USB Port Select Windows

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If there's more than one USB port and you aren't sure which to pick, use Device Manager to find the one assigned to this printer:
USB Printer On Which Port 4barcode

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Most Common Issues

The issues below apply only to this 4x6" shipping label.

A. The label prints across two pages
Fix: Go back to Step 3, "Set the Label Size (Stock)," and make sure 4x6" is selected. Renaming the printer can reset this setting.

B. The printer blinks red after printing
Fix: The label and printer need calibrating. See how to calibrate here.

C. The LED stays solid red and the cover looks open
Fix: Press the cover down firmly until it closes all the way.

D. The printer feeds a blank page
Fix: Please make sure that your label paper is facing up and the label wrapper is facing down. Also check your label's product description to confirm the label type is "Direct Thermal" and NOT "Thermal Transfer". Our printers only support "Direct Thermal" labels.

Settings to Print a 4x6" Label from Chrome

Settings to Print a 4x6" Label from Microsoft Edge

Settings to Print a 4x6" Label from Firefox

Settings to Print a 4x6" Label from Firefox (Previous Version)

Please watch one of the following options to setup the printer's driver for Mac computer:

Option A - Video Instruction :

Instructions to RE-CONNECT your WiFi printer to the WiFi network due to network configuration change, hardware change, or printer lost connection. These steps are for Mac ONLY - ▶ Please watch video instructions here

Option B - Descriptive Instruction :

1.Download & Install : Click to download printer driver for Mac, then click the downloaded pkg file to run the installer, and continue with key in your Mac computer's password, after clicking through the installation process, a web page shows printer's connection status would be opened, and the printer name "Arkscan 2054A" is expected to show under Printer & Scanner from System Preference, you can verify printer driver if it's installed successfully. Having Issue

Check if the printer driver was installed successfully

Please follow the following steps to check if the printer 'Arkscan 2054A' was installed properly. Do not manually create your printer driver, you have to run 2054A-mac-install.pkg to automatically install the printer driver.

Password to confirm printer driver installation

During the printer driver installation process, Mac will ask the user name and user's password to confirm the installation. Your credential must have the software installation privillage in order to setup the printer's driver.

Printer installation status

If everything goes right, the printer driver's installer should open a web page and shows the printer's installation status like the following:

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Most common issues during Mac printer driver installation

A. If the driver installer opens a web page with "Access to file was denied", like below Picture #1; or the installer is searching the printer (looping), like Picture #2:
Solution: The installer was not granted to check the printer's driver status, and you can still verify printer driver's status if it was installed successfully under Printer & Scanner.

B. Printer "Arkscan 2054A" is not shown under Printer & Scanner after the printer driver installer.
Solution: Please verify if the printer was installed successfully. If the printer driver has not been installed, please follow these steps: * Verify if the printer is DIRECTLY connected to the computer via an USB cable by unplugging both side of the USB cable, and then plugging them back in firmly. If your computer only has an USB-C port, it's highly recommended to get one of the USB-C printer cables for more reliable connection; you may use USB to USB-C converter, or USB extension hub, but some of converters or hubs don't support printer connection.

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* Verify if the printer is turn on and has a solid blue light on top of the printer.
* Verify if the printer is recognized by the computer, please follow below. If it is recongized, try to restart the computer, and run the driver installer again, and if it still doesn't work, please contact our tech support team. If the printer is not recognized by the computer, then it would be the connection issue.

2. Print a sample label: Print this 4x6" sample shipping label to confirm if the printer prints correctly. On the print preview popup, choose Paper Size = 4x6", Scale = "Fit to Printable Area" or "100%" to print. Settings to print the sample label via different web browser: Chrome , Safari , Firefox. Having Issue

Most common issues

The following most common issues are ONLY applied this particular 4x6" shipping label sample test (sample.pdf)..

A.The print out of the sample label is partially cut off from left side, or the label content seems shift to right about 1 to 2 inch
Solution: Perform the printer factory reset, then run calibration, and make sure the Paper Size is selected as 4x6" when prints

B.The print out of the sample label is partially cut off from top or bottom
Solution: Make sure the Paper Size is selected as 4x6"

C. The printer blinks in red after it prints
Solution: The label and printer have not been calibrated, see how to calibrate.

D. Printer's LED light is in solid red, the printer's cover seems not close firmly
Solution: Simply press down the printer's cover to close it firmly.

E. Printer advances a page when it prints blank content
Solution: Go to the printer's driver's Printing Preferences > Page Setup > Advanced Options > Printing Position > set for both "Horizontal Offset" & "Vertical Offset" to 0 (zero). And make sure your paper label media type is "Direct Thermal", and NOT "Thermal Transfer" by looking up your product description.

F. There is no 4x6" Paper Size option to select under the Print Preview.
Solution: There are some Mac's setting doesn't provide 4x6" option as the Paper Size, instead there is an option "oe w4h6" or "Index(card)" which they are same as 4x6"

G. The Chrome web brower can not open the sample.pdf file to print
Solution: You can restart the computer to fix this issue automatically, or you can try to print from Safari web brower.

Settings to print 4x6" label from Chrome

Settings to print 4x6" label from Microsoft Edge

Settings to print 4x6" label from Firefox

NEXT STEP: To print 4x6" shipping label, adjust the layout format on your Printing Platform before printing. For other label sizes, custom label creation, or other options, please see the instructions on our Printer Platform page.

Having other issues: Please visit the FAQ page for additional assistance.

Please follow one of the available options to setup your printer to use in Chromebook:
*OPTION #1 is the preferred method if your ChromeOS supports it, otherwise, OPTION #2 is a fallback option.

OPTION #1: PPD File Configuration

The PPD (PostScript Printer Description - the .ppd file is NOT an executable file, do NOT click to run it) is a printer driver file that allows the computer to communicate with the printer. Once configured, the PPD has the benefit of being able to print from multiple applications. To set up the Arkscan printer PPD driver, please follow the written instructions below, or click on one of the instructional video buttons.

Please download the driver file (Arkscan_Chromebook_Driver.ppd) into a folder outside the 'Download' folder in your Chromebook ( Reason ).
* PPD file is NOT for you to click and run the driver installer, the PPD file is for you to assign to the driver, please follow above video.

Setup connection (choose which connection you would like to print label) :

* Follow below instructions to setup the printer for printing labels by an USB cable.

- Please connect the USB cable between the printer and your computer and turn on the printer, and follow above video #1.

* Ethernet network printing feature is only available for 2054A-LAN & 2054K-LAN models.

- Find out which IP address the printer is assigned, there are two methods,
Method #1: Print a configuration page where it shows the printer's IP address.
Method #2: Utilize the Printer Tool to obtain the IP address, available for Windows only.
- Set the printer to static IP address instead of the default setting of dynamic (where DHCP = Yes).
- Follow above video #2.

* WiFi network printing feature is only available for 2054K-WF, 2054N-WF, & 3044C-WF models.

In order to setup the WiFi network printing for your label printer, it needs the Printer Tool (available on Windows computer only) to assist the printer joining your WiFi network, and finding out which IP address is assigned by your WiFi network (DHCP = Yes) or you can decide the printer's IP address (DHCP = No); and then follow above video #3.

* Bluetooth printing feature is only available for 2054K-BT, 2054K-AP, & 2054N-BT models.

To print with Bluetooth using your Chromebook, the PPD driver will not work. Please follow the steps in Option #2 below. Alternatively, follow the steps shown on our Arkscan Printer Extension page.

Reason for moving PPD file out of download folder

Reason for moving the Arkscan_Chromebook_Driver.ppd file outside of the 'Download' folder is: since files inside the 'Download' folder are so easy to be cleaned once a while, and the printer needs the existence of the file Arkscan_Chromebook_Driver.ppd to run even after the driver setup successfully, putting the ppd file inside the download is not a good practice.

Print Configuration Page / Self Test Page

Press & hold the button on top of the printer for about 4 seconds, and then let go when you hear a double beeps or LED light blinks purple, the printer will print the configuration page. If it pushes out 2 blank labels instead, it means you ran the label calibration, and you didn't hold long enough.

Set static IP address by one of the following

Method #1: Set the printer's IP address to static by using the Printer Tool via an USB connection.

Method #2: Access the printer's web interface by the printer's IP address:

OPTION # 2: Chrome Extension

Chrome Extension is a small App added to the Chrome Browser for supporting Arkscan label printers, please download the Arkscan Printer Chrome extension and follow the installation steps. You may also search for 'Arkscan Printer' in the Chrome Web Store and download it.

For instructions on how to print by Chrome Extension, please see the details on our Chrome Printer Extension page.

Having other issues: Please visit the FAQ page for additional assistance.